Terms and conditions of use

These general conditions govern purchases made on the website www.valarsa.it, in accordance with articles 50 et seq. of Legislative Decree no. 206 of 6 September 2005 (Consumer Code) section II of Chapter I of Title Three of Part Three, to which reference should be made in accordance with article 60 of the Consumer Code.

These conditions are valid exclusively between the company B.P.L. di Zappon Paolo & C. snc - via dell'Artigianato, 2 - 36040 Orgiano (VI), distributor of the brand "VALARSA" and any person who makes online purchases on the website www.valarsa.it, hereinafter referred to as "CUSTOMER". These conditions may be subject to change, the date of publication online is the date of entry into force.


In case of receipt of non-conforming or defective products, the CUSTOMER must report the non-conformity defectpursuant to art. 132 of the Consumer Code by sending an e-mail to customer service info@valarsa.it within 14 days from the discovery of the defect. Subsequently, the CUSTOMER must proceed with the creation of a return by following the instructions that he will receive from our staff, specifying whether he wishes to have the item replaced or a refund. VALARSA will contact the courier who, subject to availability, will collect the goods. VALARSA reserves the right to verify the disputed non-conformity, and if confirmed will provide for the shipment of the replacement goods or refund with crediting with the method of payment used by the customer at the time of purchase. In case of change of size for reasons not attributable to Valarsa, the company will cover the shipping costs of the replacement item, while the costs of the return will be borne by the buyer. In case of return for reasons not attributable to Valarsa, the shipping costs for the return of the garments will always be borne by the buyer.


ART. 1 - Subject of the contract

With these general conditions of sale, VALARSA sells and the CUSTOMER buys at a distance the tangible movable goods indicated and offered for sale on the website www.valarsa.it. The contract is concluded exclusively through the Internet, through the access of the CUSTOMER at www.valarsa.it and the realization of a purchase order according to the procedure provided by the website itself.

ART. 2 - Conclusion and effectiveness of the contract

1. The sale will be considered concluded with the sending by VALARSA to the CUSTOMER of an e-mail confirming the order. The e-mail contains the details of the CUSTOMER and the order, the price of the goods purchased, the transport costs and the shipping address to which the goods will be sent. The CUSTOMER undertakes to verify the correctness of the data contained therein and to promptly communicate any corrections.

2. VALARSA undertakes to describe and present the items sold on the site according to the technical and aesthetic characteristics apparent and resulting from the factory documents, except for errors, inaccuracies or differences not to be considered attributable to the seller.

3. VALARSA undertakes to process orders the same day if placed before 12.00 noon, orders placed after 12.00 noon will be processed the following day.

ART. 3 - Availability of products

1. The availability of the products refers to the one present when the CUSTOMER consults the product data sheets; this must however be considered purely indicative because, due to the simultaneous presence on the site of several users, the products could be sold to others before the order confirmation.

2. Even after VALARSA sends the order confirmation e-mail, there may be cases of partial or total unavailability of the goods. In this case, the CUSTOMER will be promptly informed (in any case within the deadline of delivery as per art. 2) and will be able to decide whether to accept the delivery of only the products available, request the cancellation of the order or grant an extension of a further thirty days to the seller, communicating his choice via e-mail to customer service.

ART. 4 - Methods of payment

1. Any payment by the CUSTOMER can only be made by means of the credit cards indicated on the website www.valarsa.it. For payments made by credit card, if the unavailability of a product is detected after the registration of the order and the reservation of the amount on the card, VALARSA will take the necessary steps with the payment operator to cancel the transaction relating to the unavailable goods. The actual debiting of the order amount will only take place when the order is complete and ready for shipment.

2. The communications relative to the payment and the data communicated by the CUSTOMER at the moment in which it is made are made on special protected lines and with all the guarantees assured by the use of the security protocols foreseen by the payment circuits.

ART. 5 - Prices

1. All sales prices of the products displayed and indicated on the website www.valarsa.it are expressed in Euro and include VAT where applicable.

2. Shipping costs are not included in the purchase price, but are indicated and calculated at the time of completion of the purchase process before payment is made.

ART. 6 - Warranty on products

All products presented on the website www.valarsa.it benefit from a 24-month legal warranty for defects of conformity, in accordance with current legislation. To benefit from warranty service, the CUSTOMER must keep the invoice.

ART. 7 - Delivery methods

1. VALARSA will accept orders with Worldwide delivery. The products will be delivered by express courier to the address indicated by the CUSTOMER at the time of order.

2. For each order placed on the website www.valarsa.it, VALARSA issues an invoice for the material shipped. The information provided by the CUSTOMER during the purchase procedure shall be used as the basis for issuing the invoice. After the invoice has been issued, it will not be possible to make any changes to the data indicated in the invoice.

ART. 8 - Responsibility

1. VALARSA does not assume any responsibility for inefficiencies attributable to force majeure or fortuitous circumstances, even if dependent on malfunctions and inefficiencies of the internet network, in the event that it is unable to execute the order in the time provided for in the contract.

2. The availability of each item is for information only, it has no contractual nature and no responsibility can be attributed to the seller in case of unavailability of one or more products.

ART.9 - Integrity

These General Terms and Conditions of Sale are made up of all the clauses that make them up. If one or more of the provisions of these General Terms and Conditions of Sale is deemed invalid or declared invalid under law, regulation or following a decision by a court having jurisdiction, the other provisions shall remain in full force and effect.

ART. 10 - Right of withdrawal and complaints

The CUSTOMER may exercise the right of withdrawal in accordance with the law in the manner contained in the specific information available on the website www.valarsa.it, which the CUSTOMER declares to have viewed and accept.

Any claims relating to this contract may be sent exclusively by registered letter with return receipt to the registered office B.P.L. di Zappon Paolo & C. snc - via dell'Artigianato, 2 - 36040 Orgiano (VI) (IT), or by e-mail to info@valarsa.it.

ART. 11 - Applicable law and competent jurisdiction

These General Conditions of Sale are subject to Italian law, which expressly refers to anything not specifically provided for above. Any legal dispute relating to the contract stipulated and the application of these General Conditions of Sale shall be reserved to the exclusive jurisdiction of the Court of the place of residence or domicile of the CUSTOMER, if located in the territory of the State.



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